Lory Student Center (LSC) is a student-centered organization at the heart of campus, providing programs and services that create an inclusive community and inspire active, engaged learning. Nearly 125 full-time career staff and 600 student staff serve approximately 24,000 people entering the facility on a daily basis and hosts approximately 12,000 annual events and meetings.
The LSC’s Event Planning Services is responsible for booking and coordinating all events at the LSC. Student employees play a vital role in the success of LSC Event Planning Services. They help plan events, set up rooms, set up and run audiovisual equipment, and serve as building managers.
- Event Planning Reservationists: Student employees work with event planners to create detailed event plans, including room layouts, catering, and AV requirements. They also help with the day-of coordination of events, ensuring that everything runs smoothly.
- Event Setup: Student employees are responsible for setting up and tearing down event spaces. This includes setting up tables, chairs, and audiovisual equipment.
- AV & Technical Services: Student employees are trained to set up and operate AV equipment, such as projectors, sound systems, and lighting. They also help with troubleshooting any technical issues that may arise.
- Building Manager: Student employees serve as building managers, overseeing the day-to-day operations of the LSC. They answer questions from guests, provide directions, and help with any problems that may arise.
Student employees are an essential part of the LSC Event Planning Services team. They are friendly, helpful, and always willing to go the extra mile. Their hard work and dedication helps to ensure that every event is a success. Lory Student Center staff members will have an abiding commitment to serving the diverse needs of the University community, the active promotion of an equitable and inclusive environment, and the development and enhancement of collaborative relationships. The work of Lory Student Center staff members is guided by and in alignment with CSU’s Principles of Community, the Division of Student Affairs Values, and the Lory Student Center Mission.
LSC Event Planning Services Job Descriptions
Pay rate: $14.30
Hours per week: 10 – 15
Specific Hours: Set weekly schedule during regular office hours, Monday through Friday between 7:30 a.m. and 5 p.m.
Must be available to work in blocks of 4 hours minimum during the academic semester, must be available year round, includes all school breaks (fall, winter and summer).
Start Date: Generally hire in late Spring and Fall
How to Apply: Handshake
The Lory Student Center event spaces are comprised of 35 meeting room spaces, 6 ballrooms, a multi-purpose theater, and several outside areas. The Lory Student Center hosts an average of 80 events a day, an average of 12,000 events annually and an average of 24,000 people enter the LSC each day. This position carries a high degree of responsibility in ensuring prompt customer service and quality event planning. Strong emphasis is placed on office etiquette and excellent customer service skills.
JOB RESPONSIBLITIES AND DUTIES
- Provide customer service face to face with incoming guests, staff and clients.
- Checking emails, answering phone calls, and corresponding with walk-in clients
- Have a solid understanding of the LSC spaces and their capacities.
- Understand and effectively utilize EMS (Event Management Software)
- Working with the other aspects of Event Planning to coordinate details such as determining adequate event space, set-up, and timing.
- Effectively communicate information with all necessary members of Event Services, Environmental Services, and Catering Services staff.
- Demonstrate job knowledge by effectively answering client’s questions regarding policies and event information.
- Have complete knowledge of the LSC policies.
- Work with clients to determine their individual needs for their events.
- Answer incoming calls, field calls and messages effectively.
- Ensure highest level of client satisfaction by offering attentive service to every client/guest and staff member.
- Step in for other staff as needed.
- Attend staff meetings.
QUALIFICATIONS
- Prior customer service and event planning knowledge is recommended
- Strong leadership skills
- Professional customer service skills
- High sense of responsibility
- Attention to detail
- Strong oral and written communication skills
- Self-motivated and able to work alone with little to no supervision
- Schedule flexibility
- Problem solving skills
Pay rate: $14.30
Hours per week: 10 – 15
Specific Hours: Flexible hours that include evenings and weekends.
Start Date: Generally hire in late Spring and Fall
How to Apply: Handshake
The Lory Student Center event spaces are comprised of 35 meeting room spaces, 6 ballrooms, a multi-purpose theater, and several outside areas. The Lory Student Center hosts an average of 80 events a day, an average of 12,000 events annually and an average of 24,000 people enter the LSC each day. This position carries a high degree of responsibility in ensuring prompt customer service and quality event production. Strong emphasis is placed on a professional demeanor and excellent customer service skills.
JOB RESPONSIBLITIES AND DUTIES
- Setting the staging, tables, chairs, draping, and any other physical equipment.
- General cleaning of all event spaces. Including vacuuming, sweeping, picking up trash, etc.
- Returning all equipment to its proper location.
- Report all equipment and facility issues.
- Attend to customer needs as requested.
- Other duties as assigned.
QUALIFICATIONS
- Prior customer service is recommended
- Strong leadership skills
- Professional customer service skills
- High sense of responsibility
- Attention to detail
- Strong oral and written communication skills
- Self-motivated and able to work alone with little to no supervision
- Schedule flexibility
- Problem solving skills
Pay rate: $14.30
Hours per week: 15 – 25
Specific Hours: Schedule flexibility is a must. Some shifts will be a couple hours long and others may be over 12 hours long. Must have availability mornings, afternoons, evenings, late nights, and weekends. Some lifting is required.
Start Date: Generally hire in late Spring and Fall
How to Apply: Handshake
The Lory Student Center event spaces are comprised of 35 meeting room spaces, 6 ballrooms, a multi-purpose theater, and several outside areas. The Lory Student Center hosts an average of 80 events a day, an average of 12,000 events annually and an average of 24,000 people enter the LSC each day.
This position carries a high degree of responsibility in ensuring prompt customer service and quality event production. Strong emphasis is placed on a professional demeanor and excellent customer service skills. The position includes setup and operation of AV equipment, setup of tables and chairs, and customer service in a fast-paced event atmosphere. No experience necessary. All necessary training is provided.
JOB RESPONSIBLITIES AND DUTIES
- Monitoring conferences and events in the building
- Setting up rooms and outdoor areas with AV equipment and stages according to client specifications
- Operation of a variety of sound, lighting, and video equipment both independently and as part of a team
- Interacting with clients to accommodate event needs and provide high quality customer service
- Troubleshooting AV equipment in ballrooms and meeting rooms
- Cleaning and organizing of AV equipment
- Training of new student employees
- Assist other departments as necessary
- Other duties as assigned
QUALIFICATIONS
- Prior customer service is recommended
- Strong leadership skills
- Professional customer service skills
- High sense of responsibility
- Attention to detail
- Strong oral and written communication skills
- Self-motivated and able to work alone with little to no supervision
- Schedule flexibility
- Problem solving skills
Pay rate: $16
Hours per week: 15 – 20
Specific Hours: Flexible schedule that is generally fixed during academic semesters. There is a Building Manager on duty from 6:45 am – 11:30 pm when the LSC is open, including during breaks and summer.
Start Date: Generally hire in late Spring and Fall
How to Apply: Handshake
The Lory Student Center event spaces are comprised of 35 meeting room spaces, 6 ballrooms, a multi-purpose theater, and several outside areas. The Lory Student Center hosts an average of 80 events a day, an average of 12,000 events annually and an average of 24,000 people enter the LSC each day. This position carries a high degree of responsibility in ensuring prompt customer service. Strong emphasis is placed on office etiquette and excellent customer service skills.
The Lory Student Center Building Manager’s primary role is to provide exceptional customer service by responding to requests made by any guest of the LSC and any issues that may arise during the operating hours of the building. The Building Manager is also responsible for ensuring the success of events happening in the LSC by unlocking meeting room space, setting up minor audio visual equipment and engaging with event clients. In this role, the Building Manager collaborates with professional staff and other student employees within and as part of the Event Planning team.
This position also includes supporting the mission of the Lory Student Center in the absence of professional staff; as a result, this position requires good judgement and decision-making skills to handle any situations that may arise. As such, the Building Manager must be results-oriented, have attention to detail, possess strong organizational skills, and have the flexibility to manage difficult scenarios with both leadership and confidence.
JOB RESPONSIBLITIES AND DUTIES
- Provide customer service face to face with incoming guests, staff and clients.
- Checking emails, answering phone calls, and corresponding with LSC users.
- Have a solid understanding of the LSC spaces and their capacities.
- Understand and effectively utilize EMS (Event Management Software)
- Effectively communicate information with all necessary members of LSC departments.
- Demonstrate job knowledge by effectively answering client’s questions regarding policies and event information.
- Have complete knowledge of the LSC policies.
- Answer incoming calls, field calls and messages effectively.
- Ensure highest level of client satisfaction by offering attentive service to every client/guest and staff member.
- Step in for other staff as needed.
- Attend staff meetings.
QUALIFICATIONS
- Prior customer service is recommended
- Strong leadership skills
- Professional customer service skills
- High sense of responsibility
- Attention to detail
- Strong oral and written communication skills
- Self-motivated and able to work alone with little to no supervision
- Schedule flexibility
- Problem solving skills
